Privacy Policy

Borneo Joy Holidays is committed to protecting privacy of your personal data with utmost sincerity. Borneo Joy Holidays will inform you regarding the purpose of collecting and the range for using of your personal information which is collected when you requesting our tour packages or other goods on Borneo Joy Holidays website. As a consumer, you will be provided full knowledge on the purpose of each personal information collected as you fill up the Borneo Joy Holidays Tour Request Form. Doing so will allow you to get our quotation via Borneo Joy Holidays‘s email. Borneo Joy Holidays expects you to understand your related rights so as to feel comfortable to use all related Internet services provided by Borneo Joy Holidays. Borneo Joy Holidays will uphold your rights as a consumer to ensure your confidence in using all internet-related services provided by borneojoyholidays.com.

In order to fully provide our service to you, we will be collecting your personal information through the following methods. It may be done through certain parts of Borneo Joy Holidays website (when registering or while using the function of “Get In Touch” of Borneo Joy Holidays website) or Borneo Joy Holidays office (via E-mail or telephone). You will be asked to provide personal identification information which includes but will not limited to following categories. Doing so, to grant you access to certain parts of the website, allowing you to make use of the services Borneo Joy Holidays provides:

Borneo Joy Holidays will collect your personal information for specific purposes, which you may see below:

  • Tour request process – your name、your nationality、yyour phone number、your contact E-mail、your prefer date of travel & your request.
  • Booking process – your credit card number (Cardholder name、Credit card number、Expiration date、CVC/CVV). Sometimes you will have to provide us your name on your passport as well as passport number after booking tour packages There will be instances wherein you will have to provide us your name as displayed in your passport, as well as your passport number, depending on the needs of each product. You will have to provide us your resident address if you choose to book goods which you hope we deliver to you.

If you didn’t provide us complete information or if you provide wrong information to Borneo Joy Holidays, Borneo Joy Holidays  may not be able to prepare/prearrange or deliver goods (Tickets and Passes) to you. As a consumer, you are responsible in providing complete and accurate information as requested by Borneo Joy Holidays . Inability to do so may lead to errors in your order, which may lead to lost packages or canceled tours. The customers’ personal information gathered by Borneo Joy Holidays will be used for the sole purpose of providing our service in the best of our abilities. It will be utilized in order to improve our services, and to provide a more personalized customer experience.

Borneo Joy Holidays may have to provide your information to our subsidiaries or our Borneo Joy Holidays’s suppliers or Credit Card Associations and banks. Without your prior consent, Borneo Joy Holidays promises that Borneo Joy Holidays won’t use your personal information in the purpose which is not related to your booking. Borneo Joy Holidays won’t provide your personal information to any third party expect Borneo Joy Holidays and related services providers. As a service, Borneo Joy Holidays may disclose your information to our subsidiaries, and/or our suppliers, and/or credit card associations, and/or banks. Without your prior consent, Borneo Joy Holidays will not make use of your personal information in a purpose which is not related to your order. Borneo Joy Holidays will not disclose your personal information to any third party except for the related services providers.

After providing your personal information above, if you want to change your information, you can sign up to our system to revise or update your information. If you hope that Borneo Joy Holidays revise or amend or delete your personal information, please contact us and provide your opinion to our customer service center:

After receiving your opinion, Borneo Joy Holidays will deliver your request and opinion to our IT department immediately. We will inform you processing status and results instantly.

Borneo Joy Holidays may gather your IP address to identify your location when you are browsing Borneo Joy Holidays website. Borneo Joy Holidays may also gather “Cookies”, a small piece of data sent from the website and stored on the user’s computer which tracks the users browsing activity within the Borneo Joy Holidays website. Borneo Joy Holidays may use “Cookies” to record the user’s browsing activity (including but not limited to – the links selected, the period of use, and a record of the pages visited in the past). Borneo Joy Holidays may use your IP address records and data collected by cookies or other browsing-related behavior to record and analyze the users’ preference, or to develop business and marketing strategies done to improve or maintain quality of service or introduce packages or goods to you. When Borneo Joy Holidays analyzes the user’s data and browsing behavior collected, Borneo Joy Holidays guarantees that it will only be used to predict business trends and acquire the users’ habit and preference. Borneo Joy Holidays will not use the data and information gathered to identify or jeopardize the privacy of the customer.

The personal information shared to Borneo Joy Holidays will be kept until it is no longer needed or up until the period stipulated by law. You have the right to revise, delete, view, supply, and apply for a portable copy of your personal information under the specific provisions of the “Personal Information Protection Act” or EU GDPR. There will be circumstances wherein Borneo Joy Holidays may provide your information to a third party or government units. These circumstances include the following:

  1. An ordered legal requirement from government units or judicial institutions.
  2. If it can be used to protect one’s personal safety according to Borneo Joy Holidays’s rational judgment.
  3. If the information collected by Borneo Joy Holidays may be related to illegal activities or violations affecting the public’s interest and good customs.

The privacy policy will only be applicable within the domain of borneojoyholidays.com. Borneo Joy Holidays will not be liable to links within the website directing to other domains. We highly recommend you to view the privacy policies of other websites for your reference. We will not be able to assure the security of your personal information if shared in other domains outside borneojoyholidays.com.

Please contact us if you have any questions regarding Borneo Joy Holidays’s Privacy Policy via Borneo Joy Holidays’s Customer Service Center “e-mail: borneojoyholidays@gmail.com”. Borneo Joy Holidays will answer your request and reply you immediately.